Refund policy

Returns & Refunds Policy

All Sales Are Final

Due to the nature of our products, Glowé (Glowe Skn LLC) does not accept returns or exchanges. As skincare and beauty items, all sales are final for hygiene and safety reasons.

We're unable to accept a product back once it has left our facility, regardless of whether it has been opened or used.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery at support@gloweskn.com. Please include:

Your order number
A photo of the item's condition
A brief description of the issue

We review every case individually and will work with you toward a fair resolution, which may include a replacement or refund at our discretion.

Order Cancellations

If you need to cancel or make changes to your order, please email us at support@gloweskn.com as soon as possible. We're only able to accommodate cancellations before an order has been fulfilled or shipped — once an order is packed and on its way, we're unable to make changes.

Refunds

Approved refunds (for damaged, defective, or incorrect items) will be issued to your original payment method within 5-10 business days of approval. You'll receive an email confirmation once your refund has been processed.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gloweskn@gmail.com.